I have no problem with Topaz changing their policy to charging for upgrades.starting now.īut I did enjoy your simplistic profit = survivable lesson and somewhat nonsensical teen party analogy. I have no problem with Topaz offering whatever product they want with any terms they deem necessary, but changing the terms after the fact was duplicitous. I effectively entered into a contract when I bought their product by reading their description of their product and offer of free upgrades. I like them, but the free upgrades are part of the reason I found them a good value and acceptable risk for my money and trust. And they have grown from a “nobody ever heard of them” company to a successful, profitable company. They didn’t just accidentally come up with that hook. ![]() I get that when Topaz was a young company struggling to get recognized they made a conscious decision to offer their software with free upgrades. Even so, that hasn’t stopped people from being disgruntled over the change.ĭo you use Topaz Labs? What do you think of the proposed changes? Will it make you reconsider your support? Let us know your thoughts on this story in the comments section below if you like.Īlso, check out some of our other photography news articles on Light Stalking by clicking here. It is hard to fault a company for trying to stay profitable and relevant in the cut-throat world of photography software. Product development and research is expensive!” Conceptually, this felt really good to us Within the last few years, though, we started to realize something. One of the ways we did this was by offering free major upgrades for all of our products. When we started Topaz Labs many years ago, we tried hard to figure out ways to show this through actions instead of just words. TOPAZ SHARPEN AI is on SALE for 59.99 until plus save an extra 15 OFF with my PROMO CODE davidkelly (Affiliate Link. Starting in August 2020, we will charge for product upgrades to DeNoise AI, Sharpen AI, Gigapixel AI, and Mask AI.Įvery company says that they value their customers. “I have an announcement that may seem like bad news at first, but will end up being good news in the long run. The company is going to start charging for upgrades to its popular DeNoise AI, Sharpen AI, Gigapixel AI, and Mask AI plugins starting in August 2020 of this year. The announcement came from CEO Eric Yang and was posted to the company forum. That’s probably why Topaz Labs decision to charge for future upgrades didn’t go over well – at all – and has become the latest Internet outcry in the photography world.
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